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Can you imagine going into a shop with a TV you had purchased well over ten years ago, explaining it had broken, and the company happily spending two days fixing it for you, for no charge?! I would be amazed if you ever had service like that, and, I was amazed too! As a result of this, I have subscribed to their product, and will continue to do so. This however, was simply the best, most supportive, most attentive customer service I have ever experienced.
#Eastwest quantum leap stormdrum 3 review software
They had the courtesy, professionalism and commitment to help me out, even though the software I had purchased from them was OVER A DECADE OLD. To be clear: at this point I wasn't a subscriber to any of their services. This took about 2 days to do, given both their availability and my own, but it was all done over the net, with me watching a person based in the US (I am UK based) literally rebuild my system in front of me, so it worked flawlessly. After installing some remote software, they accessed my computer, rebuilt all my file structures, fixed all the corrupted samples and made sure everything was working.
#Eastwest quantum leap stormdrum 3 review free
Not only did they explain they could help, free of any charge, they literally did it all for me. This is where I was legitimately stunned by the response. Damaged DVD over a decade after initial purchase? Didn't seem like an unreasonable thing to have to do, all things considered! I fired off a quick email to this company to see if they could ease the pain of upgrading. Just to be clear, at this point, I was absolutely sure I was going to have to repurchase the whole thing as a new version.
the DVD had been damaged in the move, and it looked a lot like I was going to be out of luck. Following a relocation, over a decade later, the sample data on my hard drive corrupted which would have meant a reinstall from DVD. (it came after CDs, and cassettes/vinyl-ask any boomer about it). DVD, for the kids reading this, is what us old boys used to buy our media on. I wanted to relate a brief story about their customer support ethic: When I was but a youngster, without exaggeration, some time just about 2007-2008, I purchased the physical DVD media of the Symphonic Orchestra Platinum edition. Support is efficient, courteous and timely. You will not be disappointed by the quality or versatility of the product. Read the subscription info before purchase, and make sure you can commit. Suffice to say, it's a great product at an amazing price. Their are enough reviews online saying how great it is, and they are entirely accurate, so I won't say much more about that, for fear of wasting your time. I subscribe to their Composer Cloud product, and, the product itself is incredible. I have meant to post this for a while, and I can see a few people here have had negative experiences with this company, in regard of their subscription model. Not normally one to defend a company or organisation, but wanted to relay my experience with this company as I can categorically say I have never had customer service so incredibly good.
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